Artificial Intelligence (AI) is no longer the stuff of science fiction or tech-centric companies—it’s becoming a practical tool for businesses of all sizes, helping workplaces work smarter and more efficiently. From automating routine tasks to improving collaboration, AI is already reshaping how we do business. While some applications of AI are widely known, others may surprise you. Let’s dive into a couple of examples: one familiar and one you may not have considered.
AI in Customer Support: The Familiar Friend
One of the most recognizable uses of AI in business is in customer support. Chatbots powered by AI, like those on websites or customer service platforms, handle common questions and tasks 24/7. These bots use natural language processing (NLP) to understand and respond to queries—such as tracking a package, resetting a password, or checking order statuses
For businesses, this means faster response times, reduced customer service costs, and happier clients. AI doesn’t replace human support but enhances it, allowing teams to focus on complex issues while the bots handle the basics.
Example: An e-commerce business using an AI chatbot can assist customers with product recommendations based on their browsing history, saving time and creating a more personalized experience.
AI in Onboarding New Associates: The Hidden Gem
Now, let’s look at a less obvious application of AI—onboarding new team members. Bringing a new associate into the fold is often a time-consuming process involving paperwork, training, and coordination between multiple departments. But AI is streamlining this in powerful ways.
Here’s how it works:
- Customized Onboarding Plans: AI can create personalized onboarding schedules tailored to the associate’s role, combining job-specific training modules, company culture resources, and compliance tasks.
- Streamlined Access to Resources: AI systems enable seamless sharing of information across departments. For example, HR, IT, and the new hire’s team can instantly access the same profile, so the associate’s email, software permissions, and work tools are ready from day one.
- Ongoing Feedback: AI-powered tools can gather feedback during the onboarding process through automated surveys and analyze responses in real time. This allows managers to adjust training or provide additional resources to ensure the new associate feels supported and engaged.
Example: A healthcare company using AI for onboarding can integrate new employees into their system efficiently by automating access to patient records, setting up accounts for scheduling software, and ensuring compliance with industry regulations—all while tracking progress in a central dashboard.
Why AI Is a Workplace Game-Changer
AI isn’t just about replacing manual tasks—it’s about making processes more efficient, enabling employees to focus on strategic work, and improving communication across departments. It enhances collaboration by ensuring that the right people have the right information at the right time.
AI also reduces human error, speeds up decision-making with real-time insights, and helps businesses scale without increasing workloads. In short, it allows workplaces to do more with less.
The Bishop Business Connection
At Bishop Business, we believe in your workplace, working better. Just like AI is helping businesses streamline processes and enhance productivity, we focus on delivering tools and services that make your office run more smoothly. From managed print services to IT solutions, we aim to optimize the way you work—leaving you more time to focus on growth and innovation.
AI is reshaping the workplace, and Bishop Business is here to help you embrace the future with confidence. After all, success comes from working smarter—and we’re here to help you do just that.